An application will not install or open
Describe when it happens and what you have already tried. Those details help narrow down the next step.
Home / REMOTE COMPUTER SUPPORT
REMOTE COMPUTER SUPPORT
Computer help without waiting for an onsite visit
Many software, email, update and configuration problems can be diagnosed remotely. Fix It Right connects only with your permission, explains what is being checked and ends the session when the work is complete. Hardware failures, physical damage and unstable internet may still require onsite service.
What this service includes
The exact work depends on the problem and what you approve after the initial assessment.
- Software and update troubleshooting
- Email and account-configuration help
- Printer and application setup when remotely accessible
- Performance checks and startup review
- Guided security and malware checks
- Recommendation for onsite work when required
Clear pricing before work
Request a quoteRemote diagnostics are $35 per hour with a one-hour minimum.
Prices can vary with job complexity and parts. Applicable sales tax and the $25 travel fee outside the 20-mile service area may apply.
Signs that it is time to get help
Email stopped syncing
Describe when it happens and what you have already tried. Those details help narrow down the next step.
Updates repeatedly fail
Describe when it happens and what you have already tried. Those details help narrow down the next step.
Settings changed unexpectedly
Describe when it happens and what you have already tried. Those details help narrow down the next step.
You need guided help using a program
Describe when it happens and what you have already tried. Those details help narrow down the next step.
The computer works well enough to connect securely
Describe when it happens and what you have already tried. Those details help narrow down the next step.
How the service works
Confirm remote suitability
Describe the problem so Ruben can determine whether remote support is appropriate.
Approve the connection
You start the remote session and remain in control of the computer.
Resolve and disconnect
The issue is tested, the session is ended and any next steps are explained.
Mobile service for southwest Houston communities
Fix It Right serves homes and small businesses within a 20-mile service area, including Alief, Mission Bend, Sugar Land, Stafford and Missouri City. Ruben comes to the customer for eligible onsite work. A $25 travel fee applies outside the service area.
Frequently asked questions
Can remote support fix broken hardware?
No. Physical damage, failed drives, overheating and disconnected equipment generally require onsite service.
Do you connect without permission?
No. You initiate and approve the remote connection.
What if the issue cannot be fixed remotely?
Ruben will explain the next step and whether an onsite appointment or specialized service makes more sense.
Related services
Ready to get it fixed?
Send the problem through the Book a Fix form. Ruben responds during business hours, and requests after hours or on Sundays are answered the next business day.
Book a Fix